RETURN OF GOODS - WITHDRAWAL WITHOUT REASON

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We care about your satisfaction with your purchases, so we allow you to cancel the contract and return the goods within 14 days from the date of receipt.

We do not require a reason for return, but any feedback helps us improve our products and services.

Return terms:

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• Returned products must be unused and in the original packaging.
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• The goods must be sent back at your own expense, up to 14 days after the declaration of withdrawal.
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• The return shipment must include the gifts you received as part of the order - otherwise their value may be deducted from the refund amount.
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How to make a return?

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• You can create a return and track its status via customer panel on our website.
• You can use the ready-made return form and send it to shop@hdrey.com
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• Please remember to include your order number in the return shipment for proper identification of the return.
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• Send the goods to the following address: HDREY POLAND, 103E Całowanie Street, 05-480 Całowanie.
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• It is not possible to return goods purchased online in a stationary store
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After receiving and inspecting the returned products, we will promptly, but no later than 14 days, make a refund to the account provided.

For details on returns and the shipping address, please refer to the shop regulations. Do you have any questions? Contact us - we are at your service!

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RECOMMENDATION OF GOODS

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Your satisfaction with the quality of our products is the most important thing for us, so if something does not meet your expectations, we will do everything to resolve the matter as soon as possible! Complaint processing is a priority for us, so it usually takes no longer than 14 days.

Conditions for complaints:

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• We are liable for defects that the goods have upon delivery and that occur on them within the following 24 months
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• The goods are subject to a claim if the defect is discovered before its expiration date and/or its recommended expiration date after opening (whichever is sooner)
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• Free and gift products are excluded from the right to claim
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• A hypersensitivity or allergic reaction to the delivered goods cannot be considered a defect in the goods
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• Damage or finding of shortages in the shipment is considered up to 7 days after receiving the order
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How to report a complaint?

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• You can create and track the status of a complaint through the customer panel on our website.
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• You can use the ready-made complaint form and submit it to shop@hdrey.com.

For receipt of your application, we may ask you to send additional information, photo documentation or to send the advertised products to our address: HDREY POLAND, 103E Całowanie Street, 05-480 Całowanie

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We encourage you to use the complaint form, which will help you quickly and efficiently provide all the necessary information.

If you prefer to prepare the application yourself, it is worth including:

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• Order number - it will allow us to find the transaction faster.
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• Description of the problem and circumstances of the occurrence of the defect (for example, the date of noticing the non-conformity of the goods with the contract).
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• Preferred way to resolve the complaint: replacement, and if this option is not possible- reduction in price or refund.
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• Contact information - so that we can efficiently contact you.
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• Address for receipt of goods (if returning the product will be necessary) - this will greatly speed up the whole process.
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Complaint processing time

We will respond to your request as soon as possible - no later than within 14 days of receipt. We will inform you about the course of the complaint, in particular its acceptance, acknowledgement or rejection by email or telephone.
Want to learn more? Feel free to read the full shop regulations or contact us - we are here for you!
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