1. Working days - means the days of the week from Monday to Friday excluding public holidays.
   
   
2. Delivery - means the actual act of delivering to the Customer by the Seller, through the Supplier, the Goods specified in the order.
   
   
3. Provider - means the entity with which the Seller cooperates in making Delivery of the Goods:
   
   

   a) DHL eCommerce Sp. z o.o., with its registered office in Warsaw, providing delivery services and operating a parcel locker system (Pop-Box);

   b) InPost Sp. z o.o., with its registered office in Kraków, providing delivery services and operating a parcel locker system (Paczkomat);

   c) Orlen Paczka Sp. z o.o., with its registered office in Warsaw, providing delivery services and operating a parcel locker system.

   
   
   
4. . Password - means a sequence of letter, digital or other characters selected by the Customer during the Registration in the Online Store, used to secure access to the Customer's Account in the Online Store.
   
   
5. Customer - means an entity to whom, in accordance with the Regulations and legal regulations, electronic services may be provided or with whom a Sales Agreement may be concluded.
   
   
6. Consumer - means a natural person making a legal transaction with an entrepreneur that is not directly related to his/her business or professional activity.
   
   
7. Customer's Account - means an individual panel for each Customer, launched for his/her benefit by the Seller, after the Customer registers and concludes a contract for the provision of the Customer's Account.
   
   
8. Entrepreneur - means a natural person, a legal person or an organizational unit that is not a legal person, to which the Act grants legal capacity, conducting business or professional activity in its own name and performing a legal action directly related to its business or professional activity.
   
   
9. Entrepreneur with the rights of a Consumer - means a natural person entering into a Sales Agreement directly related to his/her business activity, when it follows from the content of the Sales Agreement that it does not have a professional character for this Entrepreneur, resulting in particular from the subject of his/her business activity, made available on the basis of the provisions on the Central Register and Information on Business Activity.
   
   
10. Regulations - means these Regulations.
    
    
11. Registration - means a factual action performed in the manner specified in the Regulations, required for the Customer to use all functionalities of the Online Store.
    
    
12. Seller- means HDRÈY GROUP SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ based in Całowanie (05-480), 103E Całowanie Street , NIP: 7252207626, REGON: 367580007, entered in the register of entrepreneurs kept by the District Court for the City of Warsaw in Warsaw, XIII Economic Department of the National Court Register under the KRS number 0000683399, with a share capital of 5,000 PLN; e-mail: shop@hdrey.com, which is also the owner of the Online Store.
    
    BDO number - 000516474.
    
    
13. Store Website - means the web pages under which the Seller operates the Online Store, operating in the domain hdrey.com.
    
    
14. Goods - means the product presented by the Seller through the Store Website, which may be the subject of a Sales Contract.
    
    

15.  Sales Agreement – means a distance sales agreement concluded between the Customer and the Seller in accordance with the terms and conditions set out in the Terms and Conditions. 

16.  

     AI Assistant – means an electronic service provided by the Seller via the Store Website, enabling the User to receive automated responses generated by an artificial intelligence system, in particular with respect to information about the Goods offered by the Seller and recommendations of Goods matching the User’s needs.

1. All rights to the Online Store, including proprietary copyrights, intellectual property rights to its name, its Internet domain, the Online Store Website, as well as to the templates, forms, logos posted on the Online Store Website (with the exception of logos and photographs presented on the Online Store Website for the purpose of presentation of goods, the copyrights to which belong to third parties) belong to the Seller, and their use may be made only in the manner specified and in accordance with the Terms and Conditions and with the consent of the Seller expressed in writing.
   
   
2. The Seller shall endeavor to make the use of the Online Store possible for Internet users using all popular Internet browsers, operating systems, device types and Internet connection types. The minimum technical requirements for using the Store's Website are a web browser with at least Microsoft Edge 109 or Internet Explorer 11 or Chrome 110 or FireFox 109 or Opera 95 or Safari 11 or later, with Javascript enabled, accepting cookies, and an Internet connection of at least 256 kbit/s. The Store Website is optimized for a minimum screen resolution of 1024x768 pixels.
   
   
3. The Seller uses the mechanism of “cookies” files, which are saved by the Seller's server on the hard drive of the Customer's final device when Customers use the Store's Website. The use of “cookies” is aimed at the proper operation of the Store's Website on Customers' terminal devices. This mechanism does not damage the Customer's final device and does not cause any configuration changes in the Customers' final devices or in the software installed on these devices. Each Customer may disable the “cookies” mechanism in the web browser of his/her end device. The Seller points out that disabling “cookies” may, however, cause difficulties or make it impossible to use the Store's Website.
   
   
4. In order to place an order in the Online Store via the Store's Website and in order to use the services provided electronically via the Store's Website, it is necessary for the Customer to have an active e-mail account. The Customer must have an active e-mail account.
   
   
5. The Seller declares that the public nature of the Internet and the use of services provided by electronic means may involve the risk of unauthorized persons obtaining or modifying Customers’ data. Therefore, Customers should use appropriate technical measures to minimize the risks indicated above. In particular, they should use antivirus software and software protecting the identity of Internet users. The Seller will never ask the Customer to provide their Password in any form.

1. Registration is not necessary to place an order on the Online Store.
   
   Registration is not necessary to place an order on the Online Store.
   
   
2. Customer's account is created automatically during:
   
   a) completion of any order
   b) logging in with email address
   
   
3. Customers can log in using a one-time six-digit verification code, which is sent to their email address.
   
   
4. Customer account allows logging in to view orders, profile information and saved addresses. The account also shows the current status of loyalty points and their expiration date.
   

§ 4 Orders.

1. Information contained on the Store's Website does not constitute an offer by the Seller within the meaning of the Civil Code, but only an invitation to customers to submit offers to conclude a sales contract.
   
   
2. Customers may place orders at the Online Store via the Store's Website 7 days a week, 24 hours a day.
   
   
3. Customer placing an order via the Store's Website, completes the order by selecting the Goods in which he/she is interested. The Goods are added to the order by selecting the “ADD TO CART” command under the given Goods presented on the Store's Website. After completing the entire order, the Customer proceeds to the further stage of finalizing the order by “FOLLOW ORDER”, and then, after indicating the method of delivery and the form of payment, places the order by sending the order form to the Seller by selecting the “PAY NOW” button on the Store's Website. Each time before sending the order to the Seller, the Customer is informed about the total price for the selected Goods and Delivery, as well as all additional costs he is obliged to pay in connection with the Sales Agreement.
   
   
4. Placing an order constitutes the Customer’s offer to the Seller to conclude a Sales Agreement for the Goods covered by the order. After the order has been placed, the Seller shall send confirmation of the order to the e-mail address provided by the Customer.
   
   
5. Subsequently, after confirming that the order has been placed, the Seller shall send to the e-mail address provided by the Customer information confirming that the order has been accepted for processing. The information confirming acceptance of the order for processing constitutes the Seller’s acceptance of the offer referred to in §4(4) above, and the Sales Agreement shall be concluded upon the Customer’s receipt of such information.
   

1. Prices on the Store's Website posted next to a given Goods are gross prices and do not include information regarding Delivery costs and any other costs that the Customer will be obliged to incur in connection with the Sales Contract, which the Customer will be informed about when selecting the method of Delivery and placing an order.
   
   
2. The Customer may choose the following forms of payment for the ordered Goods:
   
   a) payment card: Visa, Visa Electron, MasterCard, MasterCard Electronic, online transfers, Blik, Apple Pay, Google Pay through the external payment system przelewy24.pl, operated by the company PayPro S.A. with its registered seat in Poznań (in this case, the execution of the order will be initiated after the Seller sends the Customer a confirmation of the order acceptance and after the funds are credited to the Seller's bank account after receiving from the system przelewy24. pl system information on positive completion of the payment made);
   
   b) by payment card or bank transfer through the Stripe external payment system, operated by Stripe Inc. based in Ireland (in this case, order processing will begin after the Seller sends the Customer a confirmation of order acceptance and after the Seller receives information from the Stripe system that the Customer has made the payment).
   
   

   c) cash on delivery (in cash or by payment card) upon Delivery (in this case, the order processing will commence once the Seller has sent the Customer confirmation of the order acceptance);

   d) in cash or by payment card upon personal collection – payment at a Physical Store (in this case, the order will be processed immediately upon the Customer completing the order placement process in the Online Store, and the Goods will be handed over at the Physical Store).
   
   

1. The Seller performs Delivery on the territory of Poland and the European Union.
   
   
2. The Seller shall be obliged to deliver the Goods in accordance with the Contract of Sale.
   
   
3. The Seller shall post on the Store's Website information about the number of Working Days required for Delivery and order processing.
   
   
4. The Delivery and Order Fulfillment deadline indicated on the Store's Website is calculated in Business Days in accordance with §5(2) of the Terms and Conditions.
   
   
5. The ordered Goods shall be delivered to the Customer via the Delivery Provider to the address indicated in the order form.
   
   
6. On the day of shipment of the Goods to the Customer (if the possibility of personal collection of the Goods has not been selected), information confirming the dispatch of the parcel by the Seller is forwarded to the Customer's e-mail address.
   
   
7. The Client is obliged to examine the delivered shipment at the time and in the manner accepted for shipments of a given type. If the shipment is found to be damaged or defective, the Customer is obliged to request the employee of the Supplier to write a proper protocol, necessary for the complaint process of the shipment.
   
   
8. The Seller shall send a VAT invoice covering the delivered Goods to the Customer's e-mail address provided in the order form, in the form of an electronic file in PDF format. In order to open the file, the Customer should have free software compatible with the PDF format. The Seller recommends Adobe Acrobat Reader for this purpose, which can be downloaded free of charge at https://www.adobe.com
   
   
9. In order to receive a VAT invoice, the Customer should declare at the time of purchase that he/she is purchasing the Goods as an Entrepreneur (taxpayer). The above declaration is made by marking the appropriate field in the order form, before sending the order to the Seller.
   
   
10. In case of absence of the Customer at the address indicated by him/her, given when placing the order as the Delivery address, the employee of the Seller will make a new attempt to deliver the shipment in the next two working days. In the event that the ordered Goods are returned to the Online Store by the Supplier, the Seller will contact the Customer by e-mail or telephone, setting again with the Customer the date and cost of Delivery.

1. The Seller shall ensure Delivery of Goods free of defects. The Seller shall be liable to the Entrepreneur if the Goods have a defect.
   
   
2. If the Goods have a defect, the Entrepreneur may: 
   
   a) submit a statement on price reduction
   
   b) submit a statement on withdrawal from the Sales Contract, unless the Seller immediately and without excessive inconvenience for the Entrepreneur replaces the defective Goods with defect-free Goods or removes the defect.
   
   c) request that the defective Goods be replaced with Goods free from defects or that the defect be remedied.
   
   
3. The Seller shall be liable under the warranty if the physical defect is discovered before the expiration date of the product. Within this period, the Entrepreneur may withdraw from the Contract of Sale or make a statement of price reduction due to a defect in the Goods.
   
   
4. The Entrepreneur who exercises warranty rights is obliged to deliver the defective item to the Seller's address. The cost of delivery shall be covered by the Seller.
   
   
5. Any complaints related to the Goods or the performance of the Sales Contract, the Entrepreneur may address in writing to the Seller's address or e-mail address: shop@hdrey.com.
   
   
6. The Seller shall, within 14 days from the date of the request containing the complaint, respond to the complaint of the Goods or the complaint related to the implementation of the Sales Contract reported by the Entrepreneur.
   
   

1. The goods are in conformity with the contract if, in particular, their:
   
   a) description, type, quantity, capacity, quality, completeness and functionality remain in conformity with the contract
   
   
2. Also, the Goods, in order to be considered compatible with the contract, must: a) be fit for the purposes for which Goods of this type b) be delivered with packaging, accessories and instructions which the Consumer or Entrepreneur with the rights of the Consumer may reasonably expect to be provided;
   
   
3. If the Goods are not in conformity with the agreement, the Consumer or an Entrepreneur with Consumer rights may request that the Goods be repaired or replaced.
   
   
4. If the Goods are not in conformity with the agreement, the Consumer or an Entrepreneur with Consumer rights may request that the Goods be repaired or replaced. If repair or replacement is impossible or would require excessive costs to be incurred by the Seller, the Seller may refuse to bring the Goods into conformity with the agreement.
   
   
5. The Consumer or an Entrepreneur with Consumer rights shall make the Goods subject to repair or replacement available to the Seller. The Seller shall collect the Goods from the Consumer or the Entrepreneur with Consumer rights at the Seller’s expense.
   
   
6. The Seller is obliged to respond to a consumer complaint within 14 days from the date of its receipt.
   
   
7. The Seller shall refund the price using the same method of payment as was used by the Consumer or the Entrepreneur with Consumer rights, unless the Consumer or the Entrepreneur with Consumer rights has expressly agreed to a different method of refund that does not involve any costs for them.
   
   
8. In the event of withdrawal from the agreement, the Consumer or the Entrepreneur with Consumer rights shall immediately return the Goods to the Seller at the Seller’s expense. The Seller shall refund the price to the Consumer or the Entrepreneur with Consumer rights without undue delay, and no later than within 14 days from the date of receipt of the Goods or proof of their return.
   
   
9. The Seller uses out-of-court methods of resolving disputes referred to in the Act of 23 September 2016 on out-of-court resolution of consumer disputes.
   

1. Customer who is a Consumer and Entrepreneur with the rights of a Consumer, who has entered into a Sales Contract, may withdraw from it within 14 days without giving any reason.
   
   
2. The period for withdrawal from the Sales Contract shall begin from the moment the Goods are taken into possession by the Consumer, the Entrepreneur with the rights of the Consumer or a third party other than the carrier designated by them.
   
   
3. To withdraw from the Sales Agreement it is necessary to make a statement via e-mail to the Seller's address, i.e.: shop@hdrey.com or by letter to the Seller's address, i.e..:, HDRÈY GROUP SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ, Całownie 103E, 05-480 Całowanie. The statement can be made on a form, the model of which was posted by the Seller on the Store's Website at: Withdrawal form. To meet the deadline it is sufficient to send the statement before its expiration.
   
   
4. The Consumer or Entrepreneur with the rights of the Consumer is obliged to return the Goods to the Seller immediately, but no later than within 14 days from the day on which he/she withdrew from the Sales Contract. To meet the deadline it is sufficient to send back the Goods to the Seller's address before the deadline : HDREY GROUP SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ, Całownie 103E, 05-480 Całowanie.
   
   
5. In case of withdrawal, the Customer who is a Consumer or an Entrepreneur with the rights of a Consumer shall bear only direct costs of return.
   
   
6. If the Consumer or Entrepreneur with the rights of the Consumer made a statement of withdrawal from the Sales Contract before the Seller accepted his offer, the offer ceases to be binding.
   
   
7. The Seller shall promptly, no later than 14 days from the date of receipt of the returned goods, return to the Consumer, or Entrepreneur with the rights of the Consumer, all payments made by him.
   
   The Seller shall be obliged to return to the Consumer, or Entrepreneur with the rights of the Consumer, all payments made by him.
   
   
8. If the Customer exercising the right of withdrawal has chosen a method of delivery of the Goods other than the cheapest standard Delivery method offered by the Seller, the Seller shall not be obliged to reimburse any additional costs incurred by the Customer.
   
   
9. The Customer is obliged to return the Goods in their original packaging and in an undamaged condition. In the event of a return of most or all of the order, the Consumer and the Entrepreneur shall also return any gift included with the purchase. Otherwise, the Seller shall be entitled to deduct from the refund the retail price of the gift received.
   
   
10. In the event of a return of products that are damaged or show signs of use, the Seller shall be entitled to refuse the return or charge the Customer for the cost of the damage.
    
    
11. The right to withdraw from the Sales Agreement shall not apply to agreements under which the Goods are items delivered in sealed packaging that cannot be returned after opening due to health protection or hygiene reasons, if the packaging has been opened after delivery.
    
    
12. The Seller shall refund the payment using the same method of payment as was used by the Consumer.
    
    

1. The Seller provides to the Customers, by electronic means, free of charge services:
   
   a) Contact form;
   b) Newsletter;
   c) Maintaining a Customer Account.
   
   
2. The services indicated in §10 section 1 above are provided 7 days a week, 24 hours a day.
   
   
3. The Newsletter service may be used by any Customer who provides their e-mail address using the registration form made available by the Seller on the Store Website. Upon submission of the completed registration form, the Customer shall immediately receive, electronically, at the e-mail address provided in the registration form, an activation link to confirm their subscription to the Newsletter. The agreement for the provision of the Newsletter service by electronic means shall be concluded upon the Customer activating the link.
   
   
4. he Newsletter service consists in the Seller sending, to the Customer’s e-mail address, electronic messages containing information about new products or services offered by the Seller. The Newsletter is sent by the Seller to all Customers who have subscribed to the service.
   
   
5. Each Newsletter sent to a Customer shall include, in particular: information identifying the sender, a completed “subject” field specifying the content of the message, and information on the possibility and method of unsubscribing from the free Newsletter service.
   
   
6. The Customer may unsubscribe from the Newsletter at any time by cancelling their subscription through the deactivation of the relevant option in the Customer Account.
   
   
7. TThe Customer Account Management service is available after Registration in accordance with the terms set out in the Terms and Conditions and consists in providing the Customer with a dedicated panel within the Store Website, enabling the Customer to modify the data provided during Registration, as well as to track the status of orders and view the history of completed orders.
   
   
8. A Customer who has completed Registration may request the Seller to delete their Customer Account. Upon receipt of such a request, the Customer Account may be deleted within 14 days of the request being submitted.
   
   
9. The AI Assistant service consists in enabling the User of the Online Store to use a tool based on an artificial intelligence language model, allowing for the generation of text responses and the provision of information about the Goods offered by the Seller, as well as recommendations of Goods matching the User’s needs.
   
   
10. The AI Assistant service is provided at the User’s individual request, without the simultaneous presence of the parties, by means of an ICT system, in an automated manner. Use of the AI Assistant does not require Registration or a Customer Account, unless the functionality of the Online Store provides otherwise.
    
    
11. The User uses the AI Assistant voluntarily. The User enters content into the conversation window at their own responsibility. The User is obliged to use the AI Assistant in a manner compliant with applicable law, generally accepted standards of conduct and the provisions of the Terms and Conditions. It is prohibited to provide unlawful, offensive content or content infringing the rights of third parties.
    
    
12. The User should not provide, through the AI Assistant, sensitive data, special categories of personal data, confidential information or any other information whose disclosure could infringe the rights or interests of the User or of third parties.
    
    
13. Responses provided by the AI Assistant are automated, informational and auxiliary in nature and are not the result of an individual analysis performed by a human. Such responses do not constitute legal, medical, pharmaceutical, cosmetological or any other professional specialist advice, nor do they constitute a binding declaration of intent on the part of the Seller.
    
    
14. The AI Assistant is intended solely for purposes related to the operation of the Online Store, in particular for providing information about Goods, orders, Delivery, payments, returns and complaints, as well as for presenting recommendations of Goods. The AI Assistant is not intended for submitting complaints, declarations of withdrawal from a Sales Agreement, applications or other declarations addressed to the Seller, unless the Seller expressly provides otherwise.
    
    
15. The Seller stipulates that responses generated by the AI Assistant may contain errors, inaccuracies or may be inappropriate to the User’s particular situation. In the event of any discrepancy, the information presented on the Store Website, in the Terms and Conditions, Privacy Policy, the content of the Goods offer, and information provided directly to the User by the Seller shall prevail.
    
    
16. The Seller may use the content of conversations conducted through the AI Assistant to the extent necessary to ensure the proper functioning of the service, improve its quality, develop its functionalities and handle inquiries, subject to the rules governing the processing of personal data set out in the Privacy Policy.
    
    
17. Information that the User is interacting with an artificial intelligence system is also provided within the interface of the AI Assistant tool.

1. The content of these Terms and Conditions may be preserved by printing, saving it on a data carrier or downloading it at any time from the Store Website.
   
   
2. In the event of a dispute arising in connection with a concluded Sales Agreement, the parties shall seek to resolve the matter amicably. Polish law shall apply to the resolution of any disputes arising in connection with these Terms and Conditions.
   
   

3. The Seller informs a Customer who is a Consumer of the possibility of using out-of-court methods of handling complaints and pursuing claims. Information on the rules governing access to such procedures is available at the offices or on the websites of entities authorized to conduct out-of-court dispute resolution. Such entities may include, in particular, municipal or district consumer ombudsmen or Voivodeship Inspectorates of Trade Inspection, a list of which is available on the website of the Office of Competition and Consumer Protection.

   The Seller informs that an online platform for the resolution of disputes between consumers and entrepreneurs at the European Union level (the ODR platform) is available at https://ec.europa.eu/consumers/odr/.

4. The Seller reserves the right to amend these Terms and Conditions. All orders accepted by the Seller for processing before the date on which the new Terms and Conditions enter into force shall be processed in accordance with the Terms and Conditions in force on the date on which the Customer placed the order. Any amendment to the Terms and Conditions shall enter into force 7 days after its publication on the Store Website. The Seller shall inform the Customer of any amendment to the Terms and Conditions 7 days before the new Terms and Conditions enter into force by sending an electronic message containing a link to the amended Terms and Conditions. If the Customer does not accept the new Terms and Conditions, the Customer shall notify the Seller thereof, which shall result in termination of the agreement in accordance with the provisions of §12 of the Terms and Conditions.
   
   
5. Agreements with the Seller shall be concluded in Polish.
   
   
6. These Terms and Conditions shall enter into force on 10 February 2025.

1. The content of these Terms and Conditions may be recorded by printing, saving to a medium or downloading at any time from the Store's Website.
   
   
   The following is a copy of these Terms and Conditions.
   
2. In the event of a dispute arising on the basis of a concluded Sales Agreement, the parties will seek to resolve the matter amicably. The governing law for the resolution of any disputes arising under these Terms and Conditions is Polish law.
   
   
3. The Seller shall inform the Customer who is a Consumer about the possibility of using out-of-court procedures for handling complaints and pursuing claims. The rules of access to these procedures are available at the offices or on the websites of entities authorized to handle disputes out of court. These may include, in particular, consumer ombudsmen or Provincial Inspectorates of Commercial Inspection, a list of which is available on the website of the Office of Competition and Consumer Protection.
   The seller informs that at https://ec.europa.eu/consumers/odr/ a platform for online dispute resolution between consumers and businesses at the EU level is available (ODR platform).
   
   
4. The Seller reserves the right to amend these Terms and Conditions. All orders accepted by the Seller for execution before the effective date of the new Terms and Conditions are executed on the basis of the Terms and Conditions that were in effect on the day the Customer placed the order. The amendment to the Terms and Conditions shall become effective within 7 days from the date of publication on the Store's Website. The Seller will inform the Customer 7 days before the new Regulations come into force about the change in the Regulations by means of a message sent by e-mail containing a link to the text of the amended Regulations. If the Customer does not accept the new content of the Terms and Conditions, he/she is obliged to notify the Seller, which results in termination of the contract in accordance with the provisions of §12 of the Terms and Conditions.
   
   
5. Agreements with the Seller are concluded in the Polish language.
   
   
6. The Regulations shall come into force on 10.02.2025